ONYX BOX CO.

RENTAL AGREEMENT & TERMS AND CONDITIONS

Rental Agreement · Terms of Service · Cancellation Policy

Effective Date: October 17, 2026 | Version: 2026-10-17

By booking rental equipment from Onyx Box Co. (the “Company”), the customer (“Customer”) agrees to these Terms & Conditions when accepting them at checkout before payment.

1. SERVICES PROVIDED

Onyx Box Co. provides reusable moving totes and related equipment (“Equipment”) for temporary rental. Delivery and pickup services are included as specified in the selected rental package. We will supply the agreed equipment in clean, serviceable condition suitable for ordinary moving use. Please report shortages or defects promptly so we can arrange a replacement or appropriate refund; a failure to report immediately does not waive mandatory rights. All rental Equipment remains the property of Onyx Box Co. and must be returned at the end of the rental period.

2. RENTAL PERIOD

Standard rental periods are 14 calendar days unless otherwise stated at booking. Equipment must be available for pickup on the scheduled date. Extensions require Company approval, are subject to availability, and may incur disclosed additional rental fees. Late returns may result in additional charges.

3. PAYMENT TERMS

Full payment is due at booking unless otherwise stated. Before any post-rental charge, we will send an itemized notice and give you seven days to raise a concern at team@onyxboxco.com. This does not limit statutory dispute or payment rights. The Customer agrees to pay disclosed rental fees and authorized charges for extensions, late returns, damaged or unreturned Equipment, and agreed additional services. Additional charges will be itemized and processed only with appropriate payment authorization and in accordance with applicable law.

4. SECURITY DEPOSIT (IF APPLICABLE)

A refundable security deposit may be required only if the amount and conditions are disclosed before payment. Equipment may be inspected following pickup. Permitted deductions for damage or loss will be itemized, and any remaining deposit refunded or released.

5. USE OF EQUIPMENT

Customer agrees to:

• Use Equipment responsibly and for its intended purpose.
• Avoid overloading totes or dollies.
• Handle and transport Equipment safely.
• Keep Equipment in their possession and control during the rental period.
• Return all Equipment at the end of the rental period.

Customer is responsible for loss or physical damage beyond normal wear and tear, subject to this Agreement.

6. DELIVERY & PICKUP

Customer must provide accurate addresses and clear, safe access for delivery and pickup. Equipment must be ready and accessible on the scheduled pickup date. Missed delivery or pickup caused by Customer unavailability may result in disclosed or agreed additional fees. Equipment left outside after delivery remains under the Customer’s care until collected, except where damage or loss is attributable to the Company.

7. LIABILITY WAIVER AND LIMITATION OF LIABILITY

Customer acknowledges the inherent risks of moving and handling Equipment, including injury and property damage. To the fullest extent permitted by Oregon law, Onyx Box Co. is not responsible for damage or injury caused by Customer misuse, improper packing, loading, stacking, transportation, or negligent handling of Equipment.

DOLLY EQUIPMENT — LIMITATION OF LIABILITY: Dollies are provided as complimentary equipment. Customer assumes responsibility for their proper and safe use. The Company is not liable for injury or damage caused by Customer misuse or negligent operation of dollies, to the fullest extent permitted by law.

Nothing in this Agreement excludes the Company’s liability for its own negligence, defective Equipment, or other liability that cannot legally be excluded.

8. NO CONTROL OVER MOVING PROCESS

Onyx Box Co. does not participate in packing, loading, transportation, or unloading of Customer belongings. Customer assumes responsibility for these activities and proper Equipment use during the rental period.

9. DAMAGE OR LOSS OF EQUIPMENT

Customer agrees to return all Equipment in substantially the same condition as received, excluding normal wear and tear. The following fees apply per physically damaged, lost, or unreturned item, excluding normal wear and tear, soiling, preexisting damage, and damage or loss attributable to the Company:

CLEANING POLICY: Onyx Box Co. never charges cleaning fees for returned totes, regardless of cleanliness. Customers are not required to clean totes before pickup. Dirt or other cleaning-related conditions alone do not constitute chargeable damage.

Damage fees apply only to physical damage beyond normal wear and tear or to lost/unreturned Equipment. A tote and its lid count as one item; the fee is not charged twice for the same item. Charges will be itemized and processed in accordance with the payment terms. No cleaning fee or blanket damage, loss, or nonreturn fee applies. Nothing permits a charge prohibited by applicable law.

10. INDEMNIFICATION

To the extent permitted by Oregon law, Customer agrees to indemnify and hold harmless Onyx Box Co., its owners, employees, and representatives from third-party claims only to the extent caused by Customer misuse of Equipment, violation of this Agreement, or Customer negligence or misconduct. This does not apply to claims caused by the Company’s own negligence, misconduct, or legally imposed liability.

11. CANCELLATION & RESCHEDULING POLICY

Cancellations:

• At least 48 hours before delivery: Full refund.
• At least 24 but less than 48 hours before delivery: 50% refund.
• Less than 24 hours before delivery: No refund, except as required by law.

Cancellation deadlines are measured from the start of the confirmed delivery window in Pacific time. We will confirm that window before applying a cancellation fee. Mandatory refund rights remain unaffected.

Rescheduling: One complimentary reschedule is permitted when requested at least 24 hours before delivery, subject to availability. Additional rescheduling fees require disclosure and agreement. If the Company cannot fulfill a confirmed reservation, the Customer may choose a full refund or agree to an alternative date.

12. LATE RETURN POLICY

Equipment unavailable for pickup on the scheduled date may incur daily extension fees or applicable additional pickup charges. Unless otherwise stated before booking, the daily extension rate equals the rental package price divided by 14, rounded up to the nearest whole dollar. The daily rates are $7 for the 10-crate package, $11 for the 20-crate package, and $18 for the 40-crate package. Charges start on the calendar day after scheduled pickup if equipment was not ready during the confirmed pickup window. No late fee applies to delays caused by Onyx Box Co. or solely because a moving blanket is missing. Late charges stop once equipment is ready and the Customer has notified the Company, if collection is then delayed by the Company. Additional pickup charges require advance disclosure and agreement. We will not charge both ongoing rental and a loss fee for the same item after treating it as lost.

13. ACCESS & FAILURE TO PERFORM

If delivery or pickup cannot be completed due to an inaccessible location, incorrect address, or Customer unavailability, disclosed or agreed additional fees may apply. Customer should notify the Company of access restrictions or changes affecting service.

14. FORCE MAJEURE

Onyx Box Co. is not responsible for delays caused by events beyond its reasonable control, including severe weather, natural disasters, road closures, emergencies, or transportation disruptions. The Company will make reasonable efforts to reschedule. If the Company cannot fulfill the booking before delivery, the Customer may request a full refund.

15. AGREEMENT ACCEPTANCE

By selecting the required checkbox during checkout, before payment, Customer confirms that they have reviewed and accepted this Agreement, including rental terms, cancellation rules, equipment return responsibilities, and applicable charges. Onyx Box Co. will record the agreement version, acceptance timestamp, and booking reference. Any additional card charges must follow applicable payment authorization rules.

16. GOVERNING LAW

This Agreement is governed by the laws of the State of Oregon, subject to mandatory consumer protections. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

17. CONTACT INFORMATION

Onyx Box Co.
Website: https://www.onyxboxco.com
Email: team@onyxboxco.com

© 2026 Onyx Box Co. All rights reserved.